Prisma support
Get assistance with our
Prisma Support
With our Prisma support you get immediate assistance with any technical problems or questions related to Prisma.
Prisma support contracts
| Plan | Silber | Gold | Enterprise |
|---|---|---|---|
| Phone and web support | Included | Included | Included |
| Number of support cases | 8 | Unlimited | Unlimited |
| Support availability | 8x5 | 24x7 | 24x7 |
| Initial response time | 1 Tag | 4 hours | 2 hours |
| Emergency response time | — | 90 minutes | 60 minutes |
| Supported Prisma servers | 1 | 3 | Unlimited |
| Supported Zabbix servers | 5 | 100 | Unlimited |
| Support contacts | 1 | 7 | 20 |
| Legal entities covered | 1 | 1 | 5 |
| Remote troubleshooting | — | check_circle | check_circle |
| Environment review | — | check_circle | check_circle |
| Assigned technical account manager | — | check_circle | check_circle |
| Upgrades by Prisma team | — | check_circle | check_circle |
| Prisma Certified User trainings included | — | check_circle | Yes 3x |
| Prisma Certified Specialist trainings included | — | check_circle | Yes 2x |
| Inquiry | Inquiry | Inquiry |